Effective date: 10 November 2025

Philton Leather – Returns & Refund Policy

At Philton Leather, we want you to be completely satisfied with your purchase. Please read our returns policy carefully before sending anything back.

1. When returns are accepted
   You can return your order if:

• The wrong item was supplied.
• The product is defective or damaged on delivery.
• The item does not match its online description.
  Because leather is a natural product, variations in colour, grain, and texture are normal and not considered defects.

2. Timeframe

• Returns must be requested within 7 calendar days of receiving your order.
• Email sales@philton.co.za with your order number, photos, and reason for the return.

3. Product condition
   To qualify for a return:

• Items must be unused, uncut, and unaltered.
• Hides must be flat and unbent – never folded or creased.
• Kits must be complete and in original packaging.
• Products showing signs of use or damage cannot be refunded.

4. Packaging for returns

• Leather hides must be rolled, not folded, and securely wrapped for protection.
• Packages must prevent moisture and damage during transport.
• Returns damaged due to poor packaging cannot be accepted.

5. Shipping and handling costs

• If Philton Leather supplied the wrong or damaged item, we’ll cover the return shipping.
• For all other returns (e.g. ordering the wrong item, incorrect size, or too much leather), shipping is at your own cost, and a 20% handling fee will apply.
• The handling fee covers inspection, repackaging, and administrative costs.
• Please use a trackable courier service; we can’t be held responsible for lost or damaged parcels.

6. Refunds and replacements

• Returns are inspected upon arrival.
• Approved refunds are processed within 7–10 business days using the original payment method.
• You can also choose a replacement or store credit.
• Delivery fees and handling charges are non-refundable unless the return was due to an error by Philton Leather.

7. Non-returnable items

• Cut-to-size, custom orders, and clearance items cannot be returned unless faulty.

8. Contact us
   For any questions or return requests:
   sales@philton.co.za
   012 803 8815
   322 Alwyn Street, Waltloo, Pretoria, 0180, South Africa